Refund policy
Return & Refund Policy
Due to the perishable nature of our products, all sales are final. We do not accept returns on any charcuterie boards, grazing tables, boxes, or food items once they have been delivered or picked up.
We want you to be happy! If there is an issue with your order — such as an incorrect item, missing component, or quality concern — please contact us within 24 hours of receiving your order at TwoBoardGirlsSTL@gmail.com or call/text 314-292-9599. We will do our best to make it right.
Standard Order Cancellations
- Cancellations made more than 72 hours before your scheduled pickup or delivery will receive a full refund.
- Cancellations made within 72 hours are non-refundable, as ingredients and preparation have already begun.
Event Cart & Grazing Table Cancellation Policy
A $250 non-refundable retainer is required to secure your event date. This retainer is applied toward your total balance. The remaining balance is due 14 days prior to the event date unless otherwise agreed upon in writing.
- Cancellations made 11 or more days before the event will be refunded, less the $250 non-refundable retainer.
- Cancellations made within 10 days of the event are non-refundable.
Two Board Girls STL is not responsible for accidents, injuries, illnesses, or damages occurring on-site during or after the event. The client is responsible for providing adequate space and access for setup.
Two Board Girls STL reserves the right to make substitutions based on ingredient availability while maintaining the quality and integrity of your order.